No. Creating a Lunava account is free and requires only your name, email address, and a password. Payment details are collected only when you purchase a service.
Email verification (via a one-time password, or OTP) confirms you own the inbox you signed up with. It protects your account from impersonation, ensures we can reach you about billing and service events, and is standard practice for any service that sends invoices or security notifications.
Wait 60 seconds, check your spam folder, and make sure the email address you entered is correct. You can request a new code from the login screen. If the problem persists, contact admin@lunava.web.id and we will help.
The three plans differ in storage, bandwidth, number of websites, email account count, support priority, and whether a staging environment and dedicated resources are included. A full comparison is on the hosting plans page.
Yes. Plan changes happen from the client area and take effect at your next billing cycle. Data, websites, and email accounts are preserved across upgrades.
Yes. If you are moving a WordPress or cPanel-based site from another provider, we can help with a standard migration. Open a ticket from the client area after you sign up and include the current hosting details.
We'll reach out by email if your account approaches the limits on storage, bandwidth, or CPU use. You can then upgrade, optimise, or archive content — no surprise throttling or overage bills.
No. You can point an existing domain to your Lunava hosting account by updating its nameservers. If you do not have a domain yet, you can register one during checkout or later from the domains page.
Renewal prices match registration prices — no surprise markup. We send reminder emails 60, 30, and 7 days before expiry so you have time to renew or cancel.
Only transactional messages triggered by your account activity: account verification, password resets, login alerts, invoices, payment receipts, renewal reminders, service activation, DNS and domain confirmations, scheduled maintenance notices, and replies from support. You will never receive marketing blasts.
Yes. Optional notifications (such as product announcements or maintenance notices you would prefer to skip) can be turned off on the email preferences page. Account-critical messages — invoices, security alerts, and legal notices — cannot be disabled, because you need to receive them to use the service.
Credit and debit cards (Visa, Mastercard, Amex), PayPal, and bank transfer. Final options appear at checkout inside the client area. All prices are billed in USD.
Hosting plans come with a 7-day money-back guarantee for new customers. Domain registrations are non-refundable after they are submitted to the registry, because the registry fees are non-recoverable. Full refund terms are in the Terms of Service.
We collect only what is necessary to operate your account and comply with applicable law. We never sell or share your data. Full details are in the Privacy Policy.
Yes. Every hosting plan includes daily automated backups, with retention ranging from 7 days on Basic to 30 days on Business. Backups are stored off-site.